Customer service is available Monday to Friday, 9:00 AM to 5:00 PM Pacific Standard Time. Any orders submitted on weekends or non-working US holidays will be processed on the next business day.
Please make sure that you enter a complete and accurate physical address for the shipping destination (i.e. with Street, Unit #, City, State, ZIP Code, Country). Due to automated processes within our warehouse, delivery addresses cannot be changed once the order is submitted.
Whenever applicable, Dr. Butane is not liable for duties and taxes charged on the packages shipped to its customers. The receiver of the package assumes the obligation to pay these fees.
Orders which are marked refused, return to sender, address undeliverable, or otherwise packaged returned to us will be treated as returns.
If ordering outside the united states, please expect a follow up email regarding customs and duties and any other additional information we may need to complete the order.
We do not ship Butane to Alaska, Hawaii and Puerto Rico.
We provide two day shipping for all charger purchases.